Shipping & Delivery

At Falkor Fishing UK, we understand that high-performance big game gear requires premium protection. We ensure that every piece of terminal tackle, lure combo, and elite tournament rod is packaged to the highest standards and dispatched swiftly so you never miss a tide.

1. Shipping Boundaries

Please note that Falkor Fishing UK ships strictly to UK Mainland addresses only. Due to courier length restrictions on our protective tournament rod tubes, we are currently unable to deliver to Northern Ireland, the Scottish Highlands & Islands, the Isle of Man, or the Channel Islands.

2. Order Processing & Dispatch Cut-Off Times

  • Standard Processing: All orders are processed and dispatched within 24 hours Monday to Friday (excluding UK Bank Holidays).
  • Same-Day Dispatch Cut-Off: Orders placed before 2:00 PM GMT will be dispatched the same working day. Orders placed after this time or over the weekend will ship on the following working day.

3. UK Mainland Shipping Rates & Delivery Estimates

Shipping Service Delivery Window Cost
Standard Tracked (Orders under £100) 2–4 Working Days £4.95
Standard Tracked (Orders £100 & Over) 2–4 Working Days FREE
Next-Day Express Courier 1 Working Day (Mon-Fri) Calculated at Checkout

4. Elite Rod Transit Guarantee (Max Single Piece Length 187cm)

High-modulus carbon rod blanks require specialised handling. Whether you are ordering our compact multi-piece breakdown rods or our longest elite single-piece tournament blanks (measuring up to a maximum length of 187cm), Falkor Fishing UK ships all rods exclusively in ultra-thick, impact-resistant protective hard tubes. Your tournament-grade investment is completely secured from our warehouse floor straight to your door.

5. Order Tracking

Once your parcel is scanned into our courier network, a confirmation email containing your secure tracking link and tracking number will be automatically sent to the email address provided at checkout. You will be able to follow your gear's journey in real-time.

6. Damaged or Delayed Shipments

While we partner only with premium UK couriers, accidents can rarely happen. Please inspect your parcel's outer packaging upon arrival. If a rod tube appears significantly bent or crushed, please sign for the delivery as "Damaged" or refuse it, and contact us immediately via our contact page within 24 hours so we can arrange an instant replacement.

Returns & Refunds

At Falkor Fishing UK, we understand that high-performance big game gear requires premium protection. We want you to be completely satisfied with your tournament-grade investment. If an item isn’t quite right for your setup, our returns process is straightforward, transparent, and in full compliance with the UK Consumer Contracts Regulations and the Consumer Rights Act.

1. Statutory Cooling-Off Period & Extended Return Policy

  • 14-Day Right to Cancel: In accordance with UK Consumer Contracts Regulations, you have 14 calendar days from the day you receive your order to notify our team that you wish to cancel or return your items for any reason. You then have a further 14 calendar days to physically return the goods to us.
  • Falkor 30-Day Extended Policy: To give you extra peace of mind, we extend our standard return window beyond the legal minimum. For standard returns outside the cooling-off period, you have up to 30 calendar days from the delivery date to return an item for a full refund or an exchange.

2. Condition of Items for Return

To qualify for a full refund or exchange, items must be returned in their original, pristine showroom condition. Because high-performance tackle relies on structural integrity, the following conditions apply:

  • Unused & Unopened: Terminal tackle, line, and lure combos must be completely unused, rigging uncoiled, and inside original, undamaged retail packaging (including all labels, spare tails, and accessory packets).
  • Handling Deductions: Items must not show any signs of use on the water. We reserve the right to make a deduction from your refund if the value of the goods has been diminished by unnecessary handling.
  • Exemptions: Custom-rigged lure combos, custom-built tournament rods, or items modified to your specific requests cannot be returned unless they are faulty.

3. Elite Rod Return & Transit Guarantee

High-modulus carbon rods require specialised handling and must be treated with care during transit. If you are returning a Falkor rod, it must be shipped back inside the original ultra-thick, impact-resistant protective hard tube that it was delivered in. Rods returned in soft cardboard or unprotected wraps that suffer structural damage during return transit will not be eligible for a refund.

4. UK Return Shipping Rates & Responsibility

Return Reason Shipping Cost Responsibility Original Shipping Refund
Change of Mind / Unwanted Item (Within 14 Days) Paid by Customer Standard Shipping Cost Refunded*
Change of Mind / Unwanted Item (Days 15–30) Paid by Customer Original Shipping Non-Refundable
Faulty, Damaged, or Defective Item FREE (Prepaid label or reimbursement) Full Original Shipping Costs

*Please note: If you opted for an upgraded premium delivery service, only the value of our standard shipping option will be refunded. For customer-paid returns, we strongly advise using an insured, tracked courier service (such as Royal Mail Tracked 48). Falkor Fishing UK cannot issue refunds for parcels lost or damaged by return couriers.

5. How to Initiate a Return

To ensure swift handling and processing of your gear, please follow our standard 3-step return procedure outlined below:

Step Action Required
Step 1 Submit a request via our official Contact Us page, including your order number and the details of the items you wish to return.
Step 2 Our team will issue you a secure Return Merchandise Authorisation (RMA) number along with our designated UK return warehouse address.
Step 3 Package your item securely, write your RMA number clearly on the outer shipping box or label (never directly on the product's retail packaging), and post it back to us using a trackable courier service.

6. Refund Inspection & Processing Times

Once your return package is delivered to our facility, our quality control team will inspect the item within 48 hours to confirm it meets our return criteria.

In full compliance with UK legislation, approved refunds will be issued within 14 days of us receiving the goods back (or receiving valid proof of postage). A credit will automatically be applied to your original payment method. Please allow up to 3 to 5 working days for the funds to clear into your account once processed, depending on your banking provider.

7. Faulty, Damaged, or Defective Items

Falkor products are built to withstand severe offshore pressure. Under the Consumer Rights Act, if your gear arrives damaged or develops a genuine structural manufacturing fault within 30 days of delivery, you are entitled to a full refund, repair, or replacement.

If a fault occurs after 30 days but within the first 6 months, please stop using the item immediately and contact our support team with crisp close-up photographs of the issue. We will arrange a priority prepaid shipping label to inspect, repair, or completely replace the product under the official manufacturer's warranty.

@falkor_uk