Frequently Asked Questions

Welcome to the Falkor Fishing UK Help Centre. To get you back on the water as quickly as possible, we have compiled answers to the most common questions regarding our premium tournament gear, shipping security, and store policies.

1. Shipping & Delivery Boundaries

Do you ship internationally or outside the mainland?

No. At this time, Falkor Fishing UK strictly services and ships to addresses within the UK Mainland only. Because our longest elite single-piece tournament rods reach up to 187cm and require oversized, heavy-duty protective hard tubes, commercial couriers will not transit these bulk freight items to Northern Ireland, the Scottish Highlands & Islands, the Isle of Man, or the Channel Islands.

Do your tournament rods come in multiple pieces?

We supply a varied range of high-performance blanks engineered for different offshore scenarios. Some of our specialized configurations come as multi-piece breakdown designs for easier transport, while our elite heavy-tackle models are engineered as single-piece or butt-jointed blanks up to a maximum length of 187cm. All models are securely packed in protective tubes regardless of section count.

How long will my order take to arrive?

Orders placed before 2:00 PM GMT Monday to Friday are dispatched the same working day. Standard Tracked shipping typically takes 2–4 working days. Next-Day Express Courier deliveries arrive within 1 working day (Monday to Friday).

How do you protect fishing rods during transit?

We take structural integrity seriously. All rods are shipped exclusively inside ultra-thick, impact-resistant protective hard tubes. This guarantees your investment travels safely from our warehouse floor straight to your door.

2. Returns & Order Cancellations

What is your return policy window?

We provide a 14-day statutory cooling-off window under UK law to notify us of a change of mind, plus an extended 30-day store policy for standard returns or exchanges from your delivery date. Items must be completely unused and in their original packaging.

How do I start a return process?

Please do not mail items back without warning. You must first submit a request through our official Contact Us page. Our team will verify your details and issue you a unique Return Merchandise Authorisation (RMA) number along with our secure UK mainland warehouse address.

Do I have to pay for return shipping?

For standard returns or changes of mind, the customer is responsible for return courier costs. We strongly recommend an insured, tracked option like Royal Mail Tracked 48. If an item is proven to be genuinely faulty or damaged out of the box, we will cover the costs by providing a prepaid label.

3. Technical Gear & Support

Can I return a lure combo that I have already cast or rigged?

No. To maintain the highest quality control standards for our community, we cannot accept returns on terminal tackle or lures that have been uncoiled, rigged, or used in the water. Returns are strictly limited to pristine, showroom-condition gear.

What should I do if my gear arrives damaged?

Please inspect your package immediately upon delivery. If a protective rod tube arrives crushed or bent, refuse the delivery or sign for it as "Damaged," then contact our team through our contact page within 24 hours so we can issue an immediate replacement.

Still need assistance? If your question isn't answered here, please visit our official Contact Us page to submit an inquiry directly to our team.